<p>The silver market continues to be a sight to behold, with prices exceeding $115 today, a fourfold increase since just one year ago!</p>
<p>Volatility is increasing, and upward momentum in both gold and silver remains strong. <em>Retail demand in the United States has been increasing dramatically in recent weeks.</em></p>
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<p>Money Metals continues to staff up while expanding operating hours to handle these record-level volumes — on both the buy <i>and</i> sell side. As of today, we've hired 65 employees since just before Christmas to handle the nearly overwhelming activity in all areas of our operation.</p>
<p><strong>Money Metals inventory position remains exceptionally strong – even as most of our competitors are out of stock or quote long minting delays on many (if not most) silver products.</strong></p>
<p>That said, we still have multi-day processing delays with respect to our shipping, receiving, and depository — these delays are communicated over the phone and in various places on the website so that there are no surprises.</p>
<p>All orders placed are securely locked in and unchangable — so no worries there.</p>
<p>We remain confident we can maintain reasonable service levels – especially in comparison to the operational struggles we see building across our industry.</p>
<p>The continuously high phone and customer service email volume has been challenging to manage and wait times are common; we continue to encourage folks to priortize use of our highly efficient and intuitive website to buy, sell, and/or store their metals. That said, we have a large team of skilled and helpful staff answering thousands of phone calls (and emails) each day, and we will get to you if you stay in the queue.</p>
<p><strong>Meanwhile, Money Metals has not followed other dealers in cracking down on small customers by imposing order minimums and/or jacking up order sizes required to receive free shipping. </strong></p>
<p>There is no guarantee we will not be forced to take steps of some kind eventually, depending on market conditions. This would be a last resort, however, given how much we value smaller customers generally… as well as first-time precious metals investors.</p>
<p>Thank you for your business, your patience, and your trust! We will not let you down.</p>
<p>Stefan Gleason, Money Metals CEO</p>
